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Terms of Service

Our service agreement and policies

Service Agreement

By booking our services, you agree to:

  • Provide accurate information about your detailing needs
  • Grant access to your vehicle at the scheduled time
  • Pay for services as agreed upon completion
  • Communicate any special requirements or concerns
  • Allow us to contact you via phone, text, or email regarding your service

Our Commitment

We commit to:

  • Arrive within the scheduled time window
  • Provide quality auto detailing services
  • Use premium detailing products and equipment
  • Respect your vehicle and privacy
  • Carry appropriate insurance coverage
  • Communicate clearly about any service changes

Service Limitations

Our services do not include:

  • Mechanical repairs or maintenance
  • Removing biohazardous materials
  • Paintless dent repair (unless specifically booked)
  • Windshield or glass replacement
  • Structural or body work

Payment Terms

Payment is due upon completion of service. We accept:

  • Credit and debit cards
  • Zelle payments
  • Cash (for regular customers)

No upfront payment is required. We charge only after you're satisfied with the service.

Liability and Insurance

Cali Auto Care is fully insured and bonded. However:

  • Report any damages within 24 hours of service completion
  • We're insured for accidental damages during normal detailing operations
  • We're not liable for pre-existing conditions or damage
  • Claims must be reported promptly with photos for investigation

Service Areas

We currently serve:

Los Angeles, San Diego, San Francisco Bay Area, Sacramento, Orange County, Inland Empire, and all major California cities

Contact Us

For questions about these terms, please contact us:

Email: info@caliautocare.com

Phone: (510) 800-9050

Hours: Monday-Sunday, 7 AM - 7 PM